Return and exchange policy :

 

GIFTS:

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All orders placed during November and December each year are assumed to be purchased as a gift and therefore, we extend our usual returns policy to allow for those orders to be exchanged until the end of the following January. Please notify us of a problem by send us a message using the form on our CONTACT US page. Outside these months, if you are purchasing a gift, please add this as a comment at the checkout. 

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DEFECTIVE MERCHANDISE:

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In the unusual event that your item is faulty in any way (we are only human after all), we'll gladly replace it, as fast as humanly possible.

Please email us at: sales@dub-designs.co.uk  (preferably with photos) explaining the defect, within 5 days of receiving any faulty goods, or by sending us a message on our CONTACT US page.

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You will need to return your defective merchandise for an exchange within 5 days of receipt. Repack the item(s) in the box or bag your order was shipped in, or something comparable, and return the package to us using the address we send you. Please include a copy of your receipt, or a note including your order number to speed up the exchange process.

 

Return Shipping & Handling:

We recommend you use Royal Mail. 

 

Clothing:

All items must be unused and include the original packaging
Clothing must be clean and unwashed with all tags attached - no pet hair, no human hair, no smoke smell
 

Once clothing has been worn and/or washed it cannot be returned or exchanged

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Still not sure?

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We are real people behind this 'Dub shop in the clouds' and we are just as concerned as you that you are100% happy. Email us on: sales@dub-designs.co.uk and let's chat. (We are here most of the time during 9am and 5.30pm - Monday to Friday and we occasionally check our emails during the weekends and evenings).